FAQs

Please click on the Facebook Messenger button in the bottom right corner and leave a message with your name and email. Our customer service will get back to you as soon as possible.

After completing your student registration and logging in, go to the "Tutor List" page. Once you've chosen your tutor, click on "Book Trial Lesson" or access the course selection process through the tutor's calendar on their page. Purchase points, select your course, and you'll be able to start your class at the scheduled time.

Payments can currently be made by credit card.

If you encounter unexpected circumstances that prevent you from continuing with your class, you can cancel your scheduled class. If you cancel the class at least 12 hours before it starts, you can choose to cancel it, and the system will refund your points. However, if you cancel within 12 hours of the class, you won't be able to request a points refund.

If you are unable to join the class on the platform due to an emergency, you can click the Facebook Messenger button in the bottom right corner to inform customer service of your name, email, and reason for missing class. Customer service will then assist you with the refund process.

For reference, the refund policy states:

Article 12 - Trial Period

Party A is entitled to a 7-day trial period.

If no class is taken within 7 days, inclusive of the purchase day, the contract will be terminated, and a full refund, with the subtraction of 5% of the total amount administrative processing fee, will be issued.

If classes are taken within 7 days, inclusive of the purchase day, the attended courses will be calculated at their original prices (according to the rate for that teacher's tier). The contract will subsequently be terminated, and a full refund, with the subtractions of attended course fees, material costs, and 5% of the total amount administrative processing fee, will be issued.

(The amount will be mainly in Taiwan dollars, and the exchange rate will be converted into Taiwan dollars based on the exchange rate of the card issuing bank)

Article 13 - Contract Termination

Regulations and procedures for Party A to terminate the contract are as follows:

1. For applications to terminate the contract made within 7 days inclusive of the purchase date, please refer to Article 13.

2. For applications made 7 days from the purchase date and the total points purchased have not exceeded one-third, 50% of the course fee (including platform and other maintenance fees) will be deducted. The client shall bear 50% of the tuition fee.

3. No refund will be issued when the total number of exhausted points exceeds one-third of that initially purchased.

4. All tuition and point calculations stated in Article 14 merely allude to the actual points purchased, excluding bonus points.

5. An administrative processing fee of 5% of the total amount will be collected for all forms of contract termination application.

In the event that Party A’s tuition is paid in full by financial institutions, the creditor-debtor relation shall solely exist between Party A and said institutions; Party B shall not bear any responsibilities.

(The amount will be mainly in Taiwan dollars, and the exchange rate will be converted into Taiwan dollars based on the exchange rate of the card issuing bank)